Call CentersVenezuela.com

     Services

Virtual Receptionist

             This is an excellent service for doctors, lawyers and other busy professionals. Your calls are answered by our professional and highly trained agents during the hours you specify. Your messages can be recorded into a .wav format file and sent to you as an email attachment. These files can be played with any Media Player. This enables you to hear exactly what your caller stated thus removing any possible confusion. Our agents can also call ahead of your appointments to confirm your clients will be attending their appointments with you. This feature is a must for every busy professional office with busy schedules of appointments.

Order Taking

             This service will enable smooth and efficient intake of your customer’s orders. Your company will not have to pay out the cost of space, equipment and personal to receive telephone orders for your product. Call Centers Venezuela.com will take the call and order then send you the data. We will work with you to customize this process so you receive you orders in a format and time frame that best suits the operations of your company.

Employee Relations Hotlines

Your employees have a wide range of informational needs, Let Call Center Venezuela set up and staff hotlines which enable you to quickly and accurately respond to them. Your staff can trust that their information will remain confidential by having us as a third party to take the calls. Our agents are bilingual in Spanish and English. The U.S. workforce is increasingly become more populated with Spanish speaking persons. If your management teams are not fluent in Spanish they could be missing the important needs and concerns of their Spanish speaking employees.

The following is a few examples of the employee hotlines that Call Centers Venezuela.com provides:
 

       Call-In/Out, Including Sick, Personal Days and Appointments

       Accidents/Unsafe Work Practices/Safety Risks

       Environmental Damage

       Vandalism/Unauthorized Personnel

       Theft/Fraud/Embezzlement/Property Misuse

       Substance Abuse

       Harassment

       Job Openings/Screenings/Exit Interviews

       General Employee Concerns

       Equipment Malfunctions/Computer Hardware & Software Support

       Town Meetings/Corporate Events

Customer Relations Hotlines

Let Call Centers Venezuela’s hotlines be your virtual customer service desks. Our agents intake valuable comments and suggestions from callers and provide vital data for your marketing department, which enhances customer relations.

Here are a few examples of customer relations hotlines that Call Centers Venezuela.com provides:
 

       Customer Feedback 

       Surveys/Promotions

       How To/Instructional

       Recall or Product Information